MangoSpring Inc. - Focused on building real-time, group-centric, communication tools for web, mobile & desktop

LiveSupport Overview

MangoSpring LiveSupport is the most advanced presence, instant messaging and persistent group chat support solution for customer-focused businesses. By allowing customer support operators to interact with customers in real-time and respond quickly to their questions, LiveSupport can help you convert web and mobile users into customers and service usage into transactions.

At its core, LiveSupport provides

Chat with users in real-time over web or mobile
Dynamically send and collect form based data from users
Integrate submitted forms input as well as chat into your existing tools
Instantly add audio and video to an on-going chat session
Turn a chat into a multi-party conference
Allow users to share with you what they are seeing
Reports to monitor and analyze service quality and ROI
Out of the box integration with other enterprise systems
Increased support team productivity
Easy collaboration among support teams
Secure message delivery and storage
Confirmed message delivery receipt
Customized user experience
Full anytime, anywhere access and availability
Open APIs for system integration

MangoSpring LiveSupport Product Advantages:

Easy Setup & Operation: MangoSpring LiveSupport is simple to set up and maintain. You can be up and running in a day.

Customer Convenience: From small things like a typing indicator to email transcript of the live chat session to big conveniences like customers' ability to receive documents, images, or the right web-page directly from your live chat operator, MangoSpring LiveSupport offers features that delight your customers.

Operator Convenience: LiveSupport makes live chat simple and not a chore for your operators. From pre-written chat greetings, visual and sound alerts, a built-in spell-checker, ability to run several chat sessions simultaneously, and the ability to transfer live chats to other operators, MangoSpring LiveSupport offers features that make your operators productive and efficient.

Marketing Features: From listing live keywords (keywords the customer used to get to your website) to the ability to send your customer a survey after chat is complete to a floating invitation to chat, LiveSupport provides a rich set of marketing features to get your customer's attention and help you serve them better.

Safety Features: MangoSpring LiveSupport offers SSL support so customers can chat about sensitive issues with confidence. In addition, you can save critical operator time by blocking an IP address in case someone tries to abuse your chat service.

Complete Control: MangoSpring LiveSupport can be completely branded with your branding elements reinforcing your company's branding efforts. LiveSupport remote administration means you can make changes on the fly from any computer.

Monitoring and Tracking Abilities: MangoSpring LiveSupport collects rich information about online visitors, including the website they came from, what pages they visit on your site, even the browser they use. You can see if the visitor has been on your website before, look up past chats and customer information and then launch a live chat.

LiveSupport comes in three editions:

LiveSupport Express: LiveSupport Express is an affordable, next generation live chat solution that helps you increase online sales, increase customer satisfaction and reduce operating costs. MangoSpring LiveSupport Express solution uses the innovative social bar to provide a seamless user experience for real-time support so that your users can continue to navigate through your site as they seek support. Learn more...
LiveSupport Mobile: LiveSupport Mobile is an affordable, next generation live chat solution for mobile that helps you effectively monetize the exploding smartphone market. LiveSupport Mobile solution embeds itself within your application and provides a seamless user experience for real-time support. Learn more...
LiveSupport Enterprise: LiveSupport Enterprise integrates live chat, audio and video chat, email management and knowledge base to manage all online customer interactions. Each of these customer support channels offers distinct benefits depending on the complexity and volume of inquiries as well as agents available to handle requests. Learn more...